Virgin Media Community

[gregrenia]

Im in Guadeloupe (French island in the Caribbean so within Europe) since 3 months and I keep receiving text messages saying welcome to USA. 
So instead of using my original plan, everything (calls, texts, internet) costs me a lot of money ! 
Last month I just tried to reach someone from support team but couldn’t even get an answer before I reached my credit limit and my service got suspended !
Then I received an 82.48£ bill for no being able to use my original plan !! 
I’m staying in Guadeloupe for another month and I really need to be able to use my phone without being on WiFi. 
Could someone please help me out ? 

[Akua_A]

Hi @gregrenia,

Welcome back to our community forums and thank you for your first posts.

Sorry to hear you are experiencing this with your mobile service in Guadeloupe. We want to look into what is going on to be able to best help.

In this case, I have sent a private message, please look out for the purple envelope and provide a response when you can.

Thanks,