Menu
Reply
Hakii123
  • 1
  • 0
  • 0
Joining in
162 Views
Message 1 of 2
Flag for a moderator

Back room team?

Hi, I am contacting you regarding a very horrible service I have received from the company. On Saturday I ordered an iPhone 11 Pro Max with AirPod pro. It was meant to be delivered today according to yodel who were handling the package and now all of a sudden hours before delivery virgin has cancelled the order because you need more information about me. I have already signed a credit agreement and completed all relevant tasks in order to get my phone. I then rang up virgin customer support and was told that the 'back room' team would be in contact with me within 24-47 hours and that I would not be getting my device although it was already sent out ?

0 Kudos
Reply
Steven_L
  • 5.67K
  • 387
  • 596
Forum Team
Forum Team
83 Views
Message 2 of 2
Flag for a moderator

Re: Back room team?

Sorry to hear that you've had issues getting your mobile order delivered. Have you been able to get any progress with this since you last posted?

 

If not, I can help you to get this looked into further.

 

Regards

Steven_L 

0 Kudos
Reply