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Spoony36
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Awful Signal on various mobiles

Is virgin mobile signal just really bad or is it just an issue with my phones?

I have multiple phones from Virgin and all seem to have awful signal unless connected to WIFI, i tend to get 1 bar signal most times, if im lucky 2 bars

  • Iphone 11 Pro
  • Iphone XR
  • Iphone XS Max

I see people talking about a purple sim but mine is White with a small purple section, do i just have old Sim Cards hence the poor signal or is my sim's the current ones and it's looking likely another issue?

IMG_1410.jpg

 

I should say i live in the Bristol area so i would think signal would be good

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enlli
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Re: Awful Signal on various mobiles

No that's the latest SIM 

If all the phones are having a problem and if it is confined to a specific area then it seems most likely it is poor network reception.

Virgin do not have a network of their own and use EE. There is one proviso in that they do no have access to EE 800Mhz 4G which does improve range and indoor coverage.

If this is a long term problem it is unlikely to be a fault but still worth checking here 

https://myaccount.ee.co.uk/networkchecker/checkservice

Being in Bristol is no guarantee of a good signal. All towns have poor spots.

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Spoony36
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Re: Awful Signal on various mobiles

Thanks for the response and having checked the EE link you posted it says 'No Known Problems' but had poor signal for well over a year now, it doesn't seem to be limited to one spot either so guessing it's just a poor signal, the phone is still usable but internet is like non existent with one bar coverage.

At least i can still make calls and text i suppose

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Alex_RM
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Re: Awful Signal on various mobiles

Hi Spoony36,

 

I'm sorry to hear you've been having some issues with the signal, 

 

Has there been any improvement since you posted?

 

 

Alex_Rm

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Spoony36
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Re: Awful Signal on various mobiles

Hi

Afraid not, still only hit around 2 bar signal strength in most areas and that's if i'm lucky, usually its 1 bar but this isn't restricted to just 1 mobile so i am guessing it's where i live and there isn't a mast or something nearby

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Zak_M
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Re: Awful Signal on various mobiles

Thank you for coming back to us @spoont36. 

 

Would you mind providing me with a local postcode? I can check to see if there are any know mast issues in the area. 

 

Kind regards,

Zak_M

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Spoony36
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Re: Awful Signal on various mobiles

Hi

unlikely to be a mast issue as had the issue for over 15 months, just put it down to a poor signal in my area.

like now I have 2 bars in BS10 5JX

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Zak_M
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Re: Awful Signal on various mobiles

Thank you for providing me with that information. 

 

I have just had a look at the post code that you have provided to me.  there are 3 masts very close to the area and a 4th that has had work carried out on it in the last 3 days. 

 

Are you having issues were ever you go? 

 

Kind regards,

Zak_M

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Spoony36
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Re: Awful Signal on various mobiles

Hi Zac

Not everywhere I go, main issue is inside my house which I am now and this is my signal which kinda renders my phone inoperable if your WiFi is playing up.

E4D18E3A-685A-4B60-83A2-790C820EEC86.jpeg

As you can see I have 1 Bar and trying to use the internet or Phone with this signal is pointless, nothing loads so thankfully WiFi is not having issues and I can still use the phone. My house is a bog standard house, no thick walls etc, not out in the wilderness so not sure why the signal is so poor.

If I go outside, I can get 2 bars then signal improves in certain areas even further.

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enlli
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Message 10 of 13
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Re: Awful Signal on various mobiles

Do you know anyone with an Asda Plusnet or 1p Mobile SIM you could try. All of them run on the same EE frequencies as Virgin

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