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Authenticating SIM in IPhone App

Hello,

i am having issues using the virgin app in my new iphone. Everytime I try to authenticate it doesn’t work. wifi is off, 4g connection.

any advice on how to fix this? Thanks 

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Re: Authenticating SIM in IPhone App

Hi there Soapstar88, thanks for your message..

 

Sorry to hear of the issue you are having. Can you please confirm which app you are referring to?

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: Authenticating SIM in IPhone App

having the exact same problem, I think people just give up. Your website is down so we can’t manage our profiles, your apps don’t work. For a global tech company it really is abysmal. How do I authenticate the sim on my mobile app? Mobile data on and WiFi off. 

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Re: Authenticating SIM in IPhone App

Hi there Crowlineuk

 

Thank you for posting our community forum pages.

 

We are sorry to hear that you're having issues with your SIM and APP.

 

Can you clarify which of the APPs you've been having difficulties with? 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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