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Arrived back to the UK no service

Hi, 

I have just arrived back from Spain and my 4G were working fine before I left, after coming back I have no service I can't register to a network

I need help as I use my phone for work. 

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Re: Arrived back to the UK no service

If you have one of the newer since December 2017 purple sim cards you can try the sim tool. 

For Android:

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen


**It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

 

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Re: Arrived back to the UK no service

I don't have the sim tools on my phone, I did download one off the play store and its saying the sim is from Belgium

This is very strange, I have turned off roaming from my account though 

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Re: Arrived back to the UK no service

Yep Virgin use Belgian programmed SIM cards.

There should be a SIM Toolkit app but sometimes on Android it is hidden

Have you tried putting the phone into aeroplane mode, then switching it off and doing a manual network search to see what comes up.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Arrived back to the UK no service

Ahhh I see,

I don't see the Sim Toolkit app on my phone not sure why as my phone has been rooted with a custom ROM

Yeah done all of that and still not luck.....

I have put in a 3 sim card in and works fine but not with my virgin sim, I have requested a new sim so maybe that will fix it.
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