Apple iPhone 13

[agsmyth]

My iPhone freezes every evening around this time. It’s obviously faulty. What do I do as it’s less than 12 months old and this is unacceptable and getting worse. Thanks. 

[enlli]

Less than 12 months, contact Apple

[John_GS]

Hi agsmyth

Thanks for posting and welcome to the community. My apologies for the phone freezing issue. 

Have you ensured the software is fully upto date?

Let me know

[agsmyth]

Hi, thanks for the reply, software if you to date and I’ve removed and replaced SIM whilst phone turned off. 
Alan

[John_GS]

Thanks for coming back to me. Please can you back the phone up completely using iTunes, then do a full factory reset on the handset to see if it fixes things.

Best,

[-tony-]

if its on a VM contract think twice about sending it back to VM - the horror stories on here are many - broken screens when they were perfectly packed - chipped casing etc etc - all of which will point the finger at you and a charge raised for the repair

apple is your 1st pot of call as said above 

[agsmyth]

Hi again. Thanks for that. I will try that this evening when I’m back home and come back to you with the results. Thanks very much for your help and time so far. 
Alan

[John_GS]

Cheers Alan, let us know how you get on and enjoy your Saturday 🙂

Best