Over the last few months I'm starting to suspect that there is something wrong with the way Virgin interface with Vodafone. Too many people complaining of ridiculously slow speeds. The only way to prove it is to see what speeds a Vodafone customer gets at the same location. I'm 18 months with Vodafone direct, travelling a lot of England and I've never seen such low speeds.
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Thank you for reaching out to us here on the community.
I am very sorry to hear you are experiencing issues with your data speeds since making changes to the account.
I appreciate you have stated this issue happens everywhere but I have ran a check on your postcode area to help with our investigation. On checking, you do have quite a few cell towers in your area and they do all appear to be in full working order. This is also the case for the surrounding areas, other than a couple of them having planned maintenance work.
That you know of, does anyone in your property or the area have our services? If so, do they experience the same issue?
Have you tried the SIM in a different handset?
We would be happy to arrange a replacement SIM to rule out a potential equipment issue if required.
Let us know and we will be happy to assist further 🙂
Natalie_L, I have tried the sim in another 4g handset and I still am only getting speeds of around 1-1.5 megabit/s download.
Coincidentally, I have already tried a new virgin sim with a different number. I was sent a new sim for my Oomph bundle when it was set up, but it had a different number associated with it (I was promised I could keep my old number), so a phone assistant advised I just carried on with the original sim card.
The newer sim card also suffered from the same slow speeds and obviously had the wrong number.