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TLS2019
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Anyone from virgin on here

Anyone from virgin on here - phone says problem call 789 but when I do I get the same message - can’t call but can’t get help either

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Very Insightful Person
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Message 2 of 8
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Re: Anyone from virgin on here

There are Virgin staff on here but they may take a little time to get to you.

Are you saying you can't call 789?

There is also a text service on 07533016422

Depending on your problem members on here may be able to help.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 3 of 8
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Re: Anyone from virgin on here

Thanks - can’t call, can’t text. Getting test calls from virgin but they don’t connect properly- more than 20 so far........

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Message 4 of 8
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Re: Anyone from virgin on here

Strange.

Ok - can you turn 4G off and see if calls connect then?

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Message 5 of 8
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Re: Anyone from virgin on here

Sorry not sure how to do that
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paulchambers061
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Message 6 of 8
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Re: Anyone from virgin on here

something like settings, mobile networks, network mode

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Message 7 of 8
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Re: Anyone from virgin on here

Thanks turned out my account had been hacked & they had reported my phone stolen to stop my credit card company from contacting me about the fraudulent spending - luckily the text they sent me got through- thanks for trying to help

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Message 8 of 8
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Re: Anyone from virgin on here

Hope you get it sorted

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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