Virgin Media Community

[Neilharper]

Hi I’m from the uk in Portugal. 
my answerphone is asking for a pin I don’t have?

help

[Molly_T]

Hi Neil, welcome to the community! Thank you for posting. 

Sorry to hear you are having issues with accessing your Voicemail whilst in Portugal. 

If you have never set up an answer phone Pin it will be the default pin. 

Here are instructions for how to set up a Voicemail pin:

• Hold down 1 for voicemail or dial 222 on your mobile.
• Choose option 3: Settings & Features.
• Follow the instructions to create a 4 to 10 digit PIN. You'll use this to access your voicemail, even from another phone.

If you need us to reset the pin for you just let us know and we will send you a PM to confirm a few account details and get this sorted for you. 

All the best. 

[Neilharper]

Hi Molly

I’m in Portugal and I have a voicemail to listen to but it’s asking for a pin?

I haven’t set one up previously and don’t know the default pin. 

how can I get passed this?

with thanks Neil

[Kath_F]

Hi Neil, 

Thanks for coming back to us on this for you. 

We can certainly get this reset but I will need to confirm some information with you as well as pass data protection. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Neilharper, 

Thanks for coming back to me on this one via private message. 

I'm sorry that we were unable to help on this occasion. As you are abroad, you can call the team directly on +44 7953 967 967. They will be able to try passing data protection with you there. 

If not then we're not going to be able to help until you have received the password reminder that we sent in the post for you. 

Apologies once again. 

Thanks, 

[Neilharper]

I’ve sorted it but thanks for your help. 

[Kath_F]

Hi Neilharper, 

Thanks for coming back to me and confirming things are sorted for you now. 

Please enjoy the rest of your holiday and if there are any further issues, you know where we are. 

Take care,