I bought two new phones in the last year and got an E-mail offering me an ADDITONAL £100 if I traded in my old phone. Great I thought, let's do it.
I went to the Brightstar website and entered the details of my Iphone 4, Value £0 so I applied the promo code I had been sent and the offer went up to £100.
Elected to print the label myself and went to the post office, the label did not work, not a Royal mail label.
I returned home and selected "Reprint Label" and this time it looked correct and success at the post office.
My phone was delivered on the 4th August, but on the 10th the Brightstar website displayed "we are waiting for your device" and the Offer was still £100.
I contacted by E-mail and was told it could not be found, a few days later was told as the phone had no value I was not due anything.
I replied £0 + £100 =£100 as the promo code gave me an ADDITIONAL £100
More E-mails and I sent the IMEI and eventually it was found but a new offer was created WITHOUT the Promo code so no money paid out.
I rang and spoke to a nice guy who could see what has happened and I was told he would send a message to a supervisor to get the £100 paid.
I e-mailed for confirmation of this and got a reply
"Good morning,
Thank you for your e-mail.
I can see the promo amount was been applied onto the order.
Do not hesitate to contact me if I can help any further.
Kind Regards
Chris
Brightstar Trade-in Support"
What worries me now is when I attempt to login to Brightstar to see the status of the quote /s all I get is an error page.

3 Working days to process the payment, we will see if it works out.