Amazon £25 voucher not received yet

[Forty45]

My wife and I joined VM through the Martin Lewis site on 2/5/22 with a £25 Amazon voucher offered after 120 days (through GiftCloud?).

Neither of us have received anything from them. Can you assist please?

[Ashleigh_C]

Hi there @Forty45

Thank you so much for your post and welcome back to the community forums! 

I'm so sorry to hear that you have not yet received your gift for signing up! 

Can I ask if you have reached out to the company you signed up with at all? 

Thank you. 

[Forty45]

As I used a link on the Martin Lewis website I don't know who it is to contact. My wife has an email (I can't find mine now) from VM referring to the voucher being sent by email 120 days after joining and they give the address it will come from as @giftcloud.

[Ashleigh_C]

Thank you @Forty45

As you used the Martin Lawrence site to sign up for the deal we would recommend reaching you to them to enquire about the voucher. 

Thanks again. 

[Forty45]

I've started that process off now thanks (with Broadband Choices). There is also 180 days mentioned as the waiting period, so I'm clarifying that.

I can't find the email with my order number (wife has hers), is it possible to obtain that and if so how?

[Lee_R · Accepted solution]

Hi @Forty45, thanks for getting back to us.

When you say your wife and you joined under 2 different contracts, am I correct in guessing you're referring to the mobile side of the business?

Regards

Lee_R

[Forty45]

Yes, that's correct.

[Lee_R]

Thanks @Forty45

I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @Forty45, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R