Am I using Vodafone or O2?

[td97]

Please can someone advise which network is handling my mobile plan.

I was originally on Vodafone (customer prior to the VMO2 merger), but recent posts suggest VM are transitioning customers to O2.

I also received and actioned this text message on 06/10/22.

"Hi. We've made changes to our network, to keep your mobile service going you need a new eSIM profile. You'll be getting a new eSIM QR code by email very soon, so keep an eye out. All you need to do is download it to your phone. Got questions about eSIMs? Go to virginmedia.com/newsim"

[Travis_M]

Hi @td97

Good morning and thanks for posting on our community forum. 

Are you able to see which provider the SIM is with by looking at the top of your screen? We are indeed gradually transitioning our customers over to the O2 network and running via here.

Regards

[td97]

My network states "Virgin"

[Travis_M]

Hi @td97

Thanks for your response

Have you received the eSIM QR code via email as of yet? Once updated you should then be running via our O2 network 🙂

Regards

[td97]

Ok it seems I was moved across to o2 last weekend. Can I ask why I was not informed of this change? The first I heard of it was checking this forum after noticing a reduction in mobile signal availability.

[Travis_M]

Hi @td97

Thanks for your reply

Communication was officially sent to all of our customers when the change was scheduled, sorry to hear you hadn't received this. Have you double checked your contact details in your online account?

Regards

[td97]

My contact details are fine as I receive monthly billing notifications by email. But I have not received any communication about the O2 transfer. Even the new eSIM email made no mention of transferring to O2.

[enlli]

Just to say I have not heard of any customer on here getting notification and two family members on Virgin (different parts of the country) didn't either 

Same happened in the change from EE to  Vodafone

[Natalie_L]

Thank you for your reply td97. 

We apologise for any lack of communication regarding the change. 

Please do let us know if you experience any issues with the service and we will be happy to help. 

Thanks, 

[td97]

This is the issue.

Last week I had 5G coverage across Manchester (Vodafone - right coverage map, red is indoor 5G coverage) but now I am left with no indoor 5G coverage (O2 - left coverage map, peach colour is 5G outdoors, white is no coverage)