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Gaylec
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All day no service!

Since this morning I have had no service.
I have restarted the phone but it made no difference. 
I have checked o2 and ee, there are no problems in my area.
I have been out so it’s not a local signal problem. 
My £2 bill is not due till 18 Nov and it’s on direct debit with my broadband. 
This is the first month I’ve used this sim but as my bill is not due, what is the problem??

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Hayley_S
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Re: All day no service!

Hello @Gaylec,

 

Welcome to the community page, thanks for posting.

 

I am sorry to see that you have no service, I can see a note from today mentioning to activate your Sim card. They can take up to 24 hours.

 

Many thanks,

Hayley
Forum Team



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Gaylec
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Re: All day no service!

Where was this note? Should I have received something to say I need to activate a new sim? 

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Hayley_S
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Re: All day no service!

Hello @Gaylec,

 

It was an internal note 🙂 Have you not spoken with us today? Or recently?

 

Many thanks,

Hayley
Forum Team



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Gaylec
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Re: All day no service!

Haven’t spoken to virgin for months. 🤷‍♀️

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Hayley_S
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Re: All day no service!

Sorry for the confusion @Gaylec,

 

Have you activated your Sim now? If not I will help you further.

 

Many thanks,

Hayley
Forum Team



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Gaylec
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Re: All day no service!

I have a new sim coming x

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John_GS
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Helpful Answer

Re: All day no service!

Let us know if the new SIM fixes things. We're here to help if not.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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