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Solotraveller
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All I need is...

Hello, 

I’ve lost my security key to log into my credit agreement. I’ve tried ringing but Virgin does everything it can to stop you from talking to someone. Can someone email me the original security key number or reset it please? 

Laura

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Melissa_F
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Re: All I need is...

Hi Solotraveller,

 

Thanks for your post and welcome 🙂

 

I'm sorry you're having problems logging in to your credit agreement due to the security key.

 

Have you managed to sort this since your post? If not, this should have been emailed to you once you've signed the agreement. If you search your mailbox for "Nostrum", you should be able to locate the details.

 

There should be two emails relating to this - one with the link to the Nostrum portal, and one containing the security key.

 

Thanks

 

Melissa

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Solotraveller
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Re: All I need is...

Hi Melissa 

No it hasn’t been resolved. It’s not easy to get through to Customer Service and I can’t find the email. Can you help me please? 

Thanks

Laura

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Melissa_F
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Re: All I need is...

Hi Laura,

 

Yes, not a problem 🙂

 

I'll pop you a private message now to take the details I need.

 

Thanks

 

Melissa

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Melissa_F
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Re: All I need is...

Thanks for letting me know you've been able to log in now I've sent you the details that you needed 🙂

 

If you need anything else, let me know.

 

Thanks

 

Melissa

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