Hi we have an Oomph package which includes a truly unlimited SIM, which my wife uses. Due to a software issue her iPhone keeps mixing up her contact numbers so the phone thinks it is calling Belgium instead of the UK, a known fault. Today she needed to make an urgent call but an automated message told her she had no credit and she could not make the call, quite right too. However she contacted Virgin and despite the fact she has unlimited minutes and her allowances have just been refreshed, she was told she needed to top up her account, which she did to the tune of £20.00. Her account is now in credit, credit which she will never use and she still could not make any calls due to the above fault. Question. How can we get this money back?
I have done as you suggested already and I have now switched Dial Assist off, as this has happened before and I checked on here for a fix. I am angry though that Virgin have basically fleeced us out of twenty quid which if they had checked our account they would have realised we didn’t need to pay.