Virgin Media Community

[reece159]

Hi, 

I updated my new address months ago online but it is still showing my old address on the PDF invoices, there doesn't seem to be anywhere to amend this and I need to have this changed asap. 

Thanks

Reece

[Steven_L · Accepted solution]

Hey @reece159,

Sorry to hear of the issues that you've been having with your address on your billing. Have you been able to speak to the team since you last posted?

If not, we can get this looked into further for you, please let me know if you still need further help.

Regards

Steven_L

[reece159]

Hi Steven, 

Thank you for the response - no it hasn't been sorted, if you can help that would be great

Thank you 

Reece

[Chris_W1]

Hi reece159, thanks for the message and sorry to hear that you are still having issues with this. I will send you a private message so that this can be looked into further for you. Chris