Address on cheque

[ameliesnyers]

I have credit on my account and understand I will receive a cheque from Virgin for it. I checked the address on my online account and it is the correct one, however, for some reason, the address on my last bill is a very old one – how can I know where the cheque will be sent to? I'd like to be sure it will be sent to the correct address as I do not have access to the other one. Thanks

[Daniel_Et]

Hi @ameliesnyers 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to provide clarity on the situation, we will send you a private message. Look out for the red envelope in the top right-hand corner.

Regards,
Daniel