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Additional data loaded to wrong family member phone

Joining in

I have a family bundle and tried to buy 1GB additional data for my son Casey as he is out of data, but the additional data has credited to my mobile [removed] when it needed to credit to [removed]. How can I get this data credited asap to his number and not mine? He is at university so needs data before his account refreshes in 4 days time.


 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]




Forum Team
Forum Team

Hi @CafeRacer thanks for your post although I'm sorry to hear of your concerns raised here.

Please allow me to send you a PM so I can look into this further for you - kindly expect this to arrive shortly and respond directly when you can!

Many thanks