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robotboy11
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Added new SIM - lost SMS & Data

Hi all,

I ordered a SIM/number for my son on Saturday and since then, on my existing 2 SIMs, I now can't send or receive texts or access data. Also, iPhone would previously connect to 4G, but now only gets 3G. Weird.

Thanks,

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robotboy11
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Re: Added new SIM - lost SMS & Data

I can make and receive calls.

Done all the reset/remove stuff and check WiFI calling etc.

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Ashleigh_C
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Re: Added new SIM - lost SMS & Data

Hi there @robotboy11

 

I'm so sorry to see you are having this issues with your mobile and thank you so much for your post to our Community Forums. 

 

I am going to send you a PM so we can get this looked into for you. Please keep an eye out for the purple envelope in the top right corner of your profile to alert you to a new message. Thank you. 

Ash_C
Forum Team



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