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kvncln
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Added data for life not transfered to new contract

I had added data on my sim only deal that has not been transfered to my new contract. Can this be added to my account? 

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teabag
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Message 2 of 5
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Re: Added data for life not transfered to new contract

The data/discount promotions are not carried over onto a new plan if you change your plan/contract at anytime ☹️

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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happywithmy350
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Message 3 of 5
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Re: Added data for life not transfered to new contract

Yeah.. the lifetime of that contract not YOUR life!

I have 100GB extra a month and £10 discount - I can remove them on my current plan or if I change they are lost.

So sorry but they are lost.. and if VM give it to you back then I want to change to £6 a month sim and have 200GB added back on..

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robolots
On our wavelength
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Message 4 of 5
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Re: Added data for life not transfered to new contract

Yes, my daughter had triple data for life that says it expires in 2099, it's a bit misleading that it is only for the length of the contract or until you change it. She upgraded her plan and then the data for life didn't transfer over as she thought it would.

Virgin should word it correctly as it is misleading as it is.

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Very Insightful Person
Very Insightful Person
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Message 5 of 5
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Re: Added data for life not transfered to new contract

not really misleading. It doesn;t tell you what life. People assume its there life. That doesn't make it misleading. It should be made clear. I assume the T&C way its the life of the contract so that would be classed as welling you as you have to agree to it so EVERYONE READS IT 😛

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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