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Add credit to 90 yr old mum's PAYG

Mum in hospital (non-covid) for a few weeks, down to 29p credit on old Virgin PAYG mobile. Doesn't have her bank card. I'm 200 miles away can't visit in present situation. How do I get credit to her phone? She has poor eyesight, arm in plaster from fall, Virgin call centre couldn't add credit to her phone, suggesting I do it via her online account (she doesn't have one and I can't open one for her, tried that) / she do it on her smartphone (not listening to the problem I explained about) or a top-up voucher - again not appropriate.

Other providers allow third party to simply top-up using their card. Has anyone a solution to this situation other change provider once she's out of hospital?

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Re: Add credit to 90 yr old mum's PAYG

HI IPsailor, thanks for the message, we are sorry to hear that you are having issues with the top up of the handset. We will send you a private message. ^Chris 

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