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Activating New SIM's on upgraded handsets

I upgraded both my handsets on 16/11/20 and of course got 2 new sims to go with them. I have been unable to activate either of the new Sims and been told twice I would be called back but heard nothing!  I also cannot access my online account. Can anyone from virgin do something to help me sort this out?

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Very Insightful Person
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Re: Activating New SIM's on upgraded handsets

If they are handset upgrades you can use your old SIM cards anyway.

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Re: Activating New SIM's on upgraded handsets

There must be a reason they sent new ones though right, either way i need at least access to my account, thanks for the input though.
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Re: Activating New SIM's on upgraded handsets

Alright I've been told once again someone would call me back today and I've heard nothing! How do you expect me to fix this issue if you won't even get back to me, I can't even log in to my account online, and your customer service is hopeless, each time I'm told they are waiting on someone in the back office to look into the issue. Can I get some actual help from anyone?

2 Sims need activating and i would like to be able to access my account.
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