Virgin Media Community

[theartv]

I have a new Sim and phone number with a different provider so have tried to cancel my Virgin account and deactivate the number.  I retrieved the STAC from my account and gave to my new provider who says they have processed this.  As far as I'm aware that should be it, no further action on my part.  But I have had no acknowledgement from Virgin that my account has been closed, I can still login and view all my details just as before.  There is no 'final bill' anywhere, which I would've expected.  I have gone ahead and cancelled my direct debit.  But what am I missing?  Thanks

[theartv]

Anyone experiences this?

[Martin_N]

Hi theartv,

Thank you for your post and welcome to the community.

I'm sorry to hear you've left us. 

If you have ported the out then this would have the account generate a final. Has the number been fully ported out?

We don't advise cancelling the direct debit until the account has been cleared of all payments as missed payments can affect your credit file. 

^Martin