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Account problem

I'm having problems logging in to my account. When I try to reset my password, it's telling me to put in my email and Virgin mobile number. When I put in my mobile number it's telling me it's not recognised? Help me please!! 

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Re: Account problem

Hi Rodge69

 

Thanks for posting and welcome to the community. My apologies about the online issue. Can you expand on this for me, is this a media account or a mobile one you're having difficulty with?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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