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Account Deactivated!!

mbd1
Joining in

Not sure where to go with this one. We have 2 contracts with Virgin and both numbers seem to have been deactivated yesterday. I have called through to the customer service team several times now and been given conflicting information on each occasion. We have without use of any services for around 2 days now and just not getting anywhere. My wife is a carer for her mother and now her mother has no way of contacting her!

We didn't receive any notification of the deactivation and where only notified when we called through customer services. It's totally unacceptable 

Any help would be greatly appreciated 

2 REPLIES 2

mbd1
Joining in

Just to add the system states failed migration, the agents on the phone couldn't expand why

Tom_W1
Forum Team
Forum Team

Hi @mbd1 thanks for taking your time to contact us although we're sorry to hear of the concerns you've raised here regarding the migration.

Please allow me to send you a PM so I can look into this further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

Tom_W