Accessing voicemail from abroad

[MH11]

I am having trouble accessing my voicemail from abroad. I have reset my pin with an advisor but when I try to call 789 or 222 it's just a lady saying in french that the number is not recgonised and then it hangs up. Is there another number to call? (Yes, in my settings voicemail from abroad is turned on)

Thanks!

[Alex_RM]

Hi MH11,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues accessing your voicemail. 

If you joined us after December 2017 please call us on +44745833 3222. If you joined us before this date please call on +44795322 2222 and we'll be able to help.

Alex_Rm