Virgin Media Community

[Emma9212]

Hi 

I am currently abroad and tried to access my mobile voicemail , however I hadn’t previously set up a PIN so it has locked me out. Can’t get through to customer services is anyone able to help reset the PIN please 

thanks 

[Nathan_B]

Hi there @Emma9212, welcome to our forum and thanks for your post.

I'm sorry to see that you have been unable to access your voicemail abroad. Usually to reset the pin you can follow the instructions here. However, as you are abroad I will be happy to send you a PM to confirm your details so I can reset this for you.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me and confirming your details via PM @Emma9212  😊

I have now reset the pin for you, you should shortly receive a text confirming this. Once you get this please follow the instructions to reset this on your end.

As you are also abroad, just wanted to make you aware we have a roaming hub here should you need any questions about using your phone abroad answered.

Let us know if you need any further support, we will be happy to assist.

Regards

Nathan