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Accessing Voicemail abroad

Simonl-a
Joining in

I have received a voicemail, but I'm being asked for a pin number, which I don't have. I can't get through on 789 and all the other suggestions on how to reset the pin have broken links. Can someone tell me how I can reset the pin please?

 

2 REPLIES 2

Jodi_S
Forum Team
Forum Team

Hi Simonl-a,

A warm welcome and thanks for posting on our community forums. We can certainly help you get your voicemail pin reset for you. I will pop you over a private message to take some details from you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

Jodi_S
Forum Team
Forum Team

Hi Simonl-a,

Thanks for coming back to via private message to confirm your information.  I have now reset your voicemail pin on both numbers a requested.

The following points are guidelines for setting up a new PIN:
Not be purely repetitive,eg.7777
Not sequenced up or down. eg.1234,4321
The PIN cannot be a significant part of the Mobile number
Virgin Mobile default PIN(7890) will not be allowed as a sequence
New PIN's must be different from the previous PIN

If you have any further issues, please come back to us through this channel. 

Kind regards Jodi.