Menu
Reply
Magic2021
  • 3
  • 0
  • 0
Joining in
416 Views
Message 1 of 7
Flag for a moderator

Access Voicemail from Germany

I am currently living in Europe and haven`t used my UK number for months. Received a call yesterday, call went straight to my voicemailbox. Cannot access this box because 222 seems to accept my PIN but then disconnects me straight away. Tried it 10 times. I always receive a message "your voicemail has been accessed by another phone"?? No chance to access the voicemail, no chance to delete the little icon on top of my Samsung S10 that indicates a new text message -really annoying. HELP! 

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
404 Views
Message 2 of 7
Flag for a moderator

Re: Access Voicemail from Germany

Good morning @Magic2021 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues accessing your voicemail. 

 

Are you having any issue making/receiving calls and texts?

 

Kind regards,

Zak_M

0 Kudos
Reply
Magic2021
  • 3
  • 0
  • 0
Joining in
399 Views
Message 3 of 7
Flag for a moderator

Re: Access Voicemail from Germany

No. I can make and receive calls as usual

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
396 Views
Message 4 of 7
Flag for a moderator

Re: Access Voicemail from Germany

Thank you for coming back to me. 

 

Ill pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

0 Kudos
Reply
Magic2021
  • 3
  • 0
  • 0
Joining in
390 Views
Message 5 of 7
Flag for a moderator

Re: Access Voicemail from Germany

Thanks, but whatever you popped over, I haven't received it yet.

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
376 Views
Message 6 of 7
Flag for a moderator

Re: Access Voicemail from Germany

Sorry for the delay @Magic2021

 

You can find it in the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
372 Views
Message 7 of 7
Flag for a moderator

Re: Access Voicemail from Germany

Sorry that you don't want to provide me with the information so we can pass DPA. @Magic2021

 

It can be a really easy fix but we will need to pass DPA before we can assist you further. 

 

You can see that I work for virgin media by visiting the "good people to know" on the forums.

 

Kind regards,

Zak_M

0 Kudos
Reply