I need to change account email address and intern password not sure which one virgin has. The original one doe's DOE'S NOT exist anymore so if virgin emails it I can' t access info. Did call 789 sometime ago but don't know if details got changed. Can't access anything even if I want to upgrade,can't view billing can't anything on virgin media with out having the write email. Don't have a smartphone (can't upgrade that WITHOUT THE EMAIL) so use desk top for online. I need a virgin rep to assist on this. Kind regards malcolm
Hi Katie thanks for enquiry.its for mobile can't get into account as don't know what email or password got set up when I last had com's with virgin and had to change email when pc crashed and burned. That was about 3yrs ago. I think I have no choice but to keep trying to call 789 which drives me insane. It makes it worse as my phone is old Nokia (don't knock the Nokia)😀not a smart one.can't upgrade as can't access account .Did have text com's with virgin yesterday but seems only Way is a 789 call on the other side of planet no doubt .