I've just gone with virgin mobile for my 2 kids & myself and our mobile networks are extremely shocking!
I'm currently awaiting for Virgin to set up my broadband so I'm not even able to use wi-fi calling (I'm hoping this actually works once they install my broadband). It's extremely important that I have a decent signal strength as I get very important calls that I need to take daily & I'm unable to do this! This urgently needs to be sorted out where I am, like ASAP. I hope that Virgin can get this issue sorted out & fast!
I my phone never rings when someone's trying to call me & I don't even get any notifications until I'm away from my house & out of the village I live in that's near Basingstoke.
I also keep getting a small black box pop up at the bottom of my screen that says refreshing sim which shows up like 4-5 times everyday, I've tried doing the whole registering on the 2g network then selecting virgin network & then putting it back onto 4g under virgin network again, restarting my phone & trying to register on another network & nothing seems to work, plus I keep getting messages (when I'm away from the area I live in) telling me I've got a voicemail message 7x a day but there's no new voicemails on there & I don't understand why this keeps happening?
Might be a local mast is out of service either for upgrade to 5G or due to a fault. If that's the case things will improve.
VM use the Vodafone network for newly sold mobile contracts; If the Vodafone coverage in your area is poor, then chances of Vodafone spending the money to improve it are pretty low - there will be a budget for extending coverage, but the priority at the moment will be 5G coverage in the existing coverage areas. Ask neighbours what their experience of mobile coverage is - if Vodafone has always been poor you have to assume it will remain so, and that VM will likewise be poor. If this is the case, and a deal breaker, you may want to cancel the contract under your 14 day cooling off rights?
@enlli Do you know if the VM/Vodafone deal excludes some frequencies, that would explain apparent differences between Vodafone's own customers and VM customers? I have a hazy recollection there was something like this for the EE deal?