Abroad

[cheryl6]

We are abroad and need to set up roaming as we Have no services! 

I can not login to the account as forgot password and requested a new one but they send text with code which obviously with no service I cannot receive! 

Need either a contact number to speak with a person directly or an online person 

[Akua_A]

Hi @cheryl6,

Welcome back to our community and sorry to hear you are currently abroad without service. We can understand this is not ideal and we want to best help. Just to confirm, what password is it that you are trying to reset? Is this your my VM mobile online account? Are you trying to reset your password as seen here https://www.virginmedia.com/help/billing-and-payments/login-problems ? You may also find the following link useful https://www.virginmedia.com/help/virgin-media-roaming-hub.

Thanks,

[cheryl6]

Hello 

It's my virgin mobile online account that I can't get into as can not reset password due to not been  a text message you send and I can't receive phone calls or texts 

Is it possible to send a rest link to my email? Or how else can I set up roaming on my device? 

[Akua_A]

In this case, I will send you a private message regarding this. Please lookout for the purple envelope and provide a response when you can.

Thanks,

[cheryl6]

I need to speak to a customer severvice advisor ASAP 

Abroad without service and unable to log into online account ! 

[Carley_S]

Hi @cheryl6

Welcome to the community!

I can see that you are already in conversation with my colleague via private message and already have a thread created for this issue. We do please ask that community members do not create duplicate threads of the same issue. If you have any questions or concerns, please respond to the private message thread already open. Many Thanks. 

[Akua_A]

Glad to hear this @cheryl6. 

Please do not hesitate to contact us if you need any further help.

Thanks