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Ciuccic
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Abroad

on ‎11-04-2022 08:26

I arrived yesterday in Italy from usando I have no line. No service. My first time abroad in December 2021 everything was working fine.

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Zach_R
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Re: Abroad

on ‎11-04-2022 10:40

Hi @Ciuccic,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear that you appear to be having some issues using your Virgin Mobile services whilst outside of the UK. Did you ensure that your roaming services were activated at least 24 hours before leaving the UK? You can find more information regarding roaming here.

Thanks,
 



Zach - Forum Team


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