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Abroad and unable to make/receive calls!

Hello,

I've had this problem before so now I always call Virgin before any trip abroad to make sure everything is activated so I can make/receive calls from abroad but this time, it's not working!

I have a 'No Service' 'Emergency Calls Only' message at top left of the screen.

When I try to make a call, I get the 'Not Registered on Network' message.

Finally, I get a 'Refreshing Sim' message appearing on a regular basis.

Can you help, please?

Thanks

 

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Re: Abroad and unable to make/receive calls!

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,

How to access the sim toolkit.

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

Regards Mike

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Re: Abroad and unable to make/receive calls!

Thanks but it didn't work!

How can I ring Virgin Helpline from abroad with a phone that....won't let me make international calls??

 

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Re: Abroad and unable to make/receive calls!

Sorry to hear of the issues that you're having oxygen77.

 

I can take a look into your account to see what the issue is and if I can fix this while your still abroad.

I will send over a private message to you in a few moments, please respond with the requested details and I can look into this for you.

 

Regards

Steven_L 

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