Hi Mogga18,
A warm welcome and thanks for posting on our community forums. We're sorry to hear you're unable to make calls or send text whilst in Spain.
Did you set up roaming before you left? If you didn't don't worry you can use our Sim tool kit.
How to access the sim toolkit.
For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Manual
Select International-you are done, go back to Home Screen
To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Automatic and go back to Home Screen
For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
On newer iOS 14 - Settings -> Mobile Data -> SIM Applications
Select Roaming
Select Mode
Select Manual
Select International and you are done, go back Home screen to retry
To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
On newer iOS 14 - Settings -> Mobile Data -> SIM Applications
Select Roaming
Select Mode
Select Automatic mode - you are done, go back to Home screen
It is important that you set the SIM roaming app back to Automatic mode once in the UK or you will not be able to access service when you return.
Please try the above and come back to us if further assistance is required.
Kind regards Jodi.
