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Message 1 of 11
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ABROAD: EU CHARGES?

Hi, 

I'm  on the 5GB + UNLIMITED MINUTES SIM plan. If I travel with abroad within EU, will I incur charges for phone, text and 4G data use?

Regards,

Neill

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Message 2 of 11
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Re: ABROAD: EU CHARGES?

Here's the details about Roaming both in the EU and other countries

https://www.virginmedia.com/help/virgin-media-roaming-hub
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Message 3 of 11
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Re: ABROAD: EU CHARGES?

Thank Ben.

What is NOT clear is if that plan includes R"Like Home." It is not stated anywhere.

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Re: ABROAD: EU CHARGES?

Roam Like Home applies to all mobile plans.
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Re: ABROAD: EU CHARGES?

Wonderful. Thanks Ben.

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Message 6 of 11
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Re: ABROAD: EU CHARGES?

I notice there a section about setting your phone up before you go abroad... The Going Abroad...slider to On...etc.

Is that necessary?

Regards,

Neill 

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Message 7 of 11
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Re: ABROAD: EU CHARGES?

Yes - to use your mobile anywhere outside the UK, you must have your account settings to allow roaming and international calls.

That's in addition to any phone settings you then use when you're away to control when and how your phone connects.

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Message 8 of 11
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Re: ABROAD: EU CHARGES?

And do you simply turn on Roaming in the App? And if so why would you not just leave on Roaming always..ie, what difference does it make? 

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Message 9 of 11
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Re: ABROAD: EU CHARGES?

Roam Like Home is a pricing regulation, it doesn't change the technical way a phone sees a network as a roaming one. A phone will connect to EU networks and non EU networks whenever it can if all roaming settings are turned on.

Turning roaming off guarantees your phone won't connect to the mobile network when you're abroad.

So if you are in a country outside the EU it allows you to ensure you won't be charged for any usage if you forget to amend the roaming settings on the device itself.

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Message 10 of 11
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Re: ABROAD: EU CHARGES?

Thanks Ben.

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