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axolotl
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A32 5G Internet only works when data roaming is switched on

Mobile data is on but I can only connectwhen data roaming is switched on. Can anyone help please?

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jb66
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Re: A32 5G Internet only works when data roaming is switched on

Keep data roaming on then?

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axolotl
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Re: A32 5G Internet only works when data roaming is switched on

Thanks jb. I'm happy to do that if it doesn't cost me anything, but my wife has exactly the same phone and her mobile data works fine without dtat roaming on. So there must be something going on with my phone.
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Ashleigh_C
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Re: A32 5G Internet only works when data roaming is switched on

Hi there @axolotl

 

Thank you so much for your post and I'm so sorry to see this is happening with your data! 

 

Can I just check is this only happening with your 5G mobile data? Can you still connect to 4G?

 

Also have you check your phone settings to ensure the 5G is enabled? 

 

Thank you.

Ash_C
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axolotl
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Re: A32 5G Internet only works when data roaming is switched on

Hi Ash
Can't connect to internet at all without data roaming being on.
In "mobile networks" SG/LTE/3G/2G is ticked. There's no 4 or 5G option there.
Thanks
Paul
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Travis_M
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Re: A32 5G Internet only works when data roaming is switched on

Hi @axolotl 

 

Thanks for posting on our community forum!

 

Do you experience any issues at all when data roaming is switched on with this?

 

Regards

Travis_M
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axolotl
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Re: A32 5G Internet only works when data roaming is switched on

Hi Travis M

Re my previous reply, "SG" actually reads 5G. My eyes!

Re your Q, mobile internet works fine when Data Roaming is on. I'm happy with that so long as in the UK I'm not risking extra charges.

Thanks

Paul

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Kath_F
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Re: A32 5G Internet only works when data roaming is switched on

Hi Paul, 

Thanks for coming back and sticking with us on this one. 

When in the UK, you wouldn't get any roaming charges as you would connect to the masts here however if you take your phone abroad you may end up having charges. 

To protect yourself against these, you can put a spending cap on the account to stop any unexpected charges. You can find more information on this here

Let us know if you have any further issues.

Thanks,

Kath_F
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axolotl
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Re: A32 5G Internet only works when data roaming is switched on

Thanks Kath

I'm reassured re the charging issue, so I'm happy.

Still puzzled why my phone is doing this when my wife's identical phone (both bought in the same week) isn't.

Thanks for all the help.

Regards

Paul

 

 

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Martin_N
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Re: A32 5G Internet only works when data roaming is switched on

You're welcome Paul. 

 

Our apologies for any frustration with this. 

 

^Martin