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Loosecanons
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Superfast
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85075 info

On TV this week it said you can check your contract status by sending INFO to 85075.

I've tried that and get a reply from Virgin saying 

Oops! Looks like you've entered those keywords incorrectly.

How do we make this work?

Thanks 

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Dinger
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On our wavelength
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Re: 85075 info

It goes to O2 and says about switching or ending contract

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Carley_S
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Forum Team
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Re: 85075 info

Hi @Loosecanons 

Welcome back to the community forums. 

Sorry to hear that the text to receive contract information did not work for you. I'll pass this back to the team to investigate further. In the meantime, please ensure that you mobile contact is fully up to date on your account. 

Carley - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Loosecanons
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Superfast
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Re: 85075 info

Thanks.

I just get the error message 

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Carley_S
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Re: 85075 info

@Loosecanons - Can you try texting INFO and your full DOB (with the format 01031990)  and let me know if that works?

If not and you get the same error can you let me know who your mobile network provider is and I'll pass back this information. 

Carley - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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