Sign in
Sign out
on 03-02-2023 00:38
On TV this week it said you can check your contract status by sending INFO to 85075.
I've tried that and get a reply from Virgin saying
Oops! Looks like you've entered those keywords incorrectly.
How do we make this work?
Thanks
on 03-02-2023 08:49
It goes to O2 and says about switching or ending contract
on 03-02-2023 09:56
Hi @Loosecanons
Welcome back to the community forums.
Sorry to hear that the text to receive contract information did not work for you. I'll pass this back to the team to investigate further. In the meantime, please ensure that you mobile contact is fully up to date on your account.
Carley - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 03-02-2023 11:33
Thanks.
I just get the error message
on 03-02-2023 11:38
@Loosecanons - Can you try texting INFO and your full DOB (with the format 01031990) and let me know if that works?
If not and you get the same error can you let me know who your mobile network provider is and I'll pass back this information.
