Hi, I sent my Samsung A21s off to Virgin, hoping for a repair. I had dropped it, quite a few months ago, but was managing, with the hairline cracks & pink tinge to the screen. The phone got worse & then a blank screen. It has taken over a week, between reporting it, receiving a box for postage & hearing back from Virgin. First email today, from email@example.com said phone would cost £78 to repair & to await a phonecall. I missed the call. My wife told them to phone later (they didn't). In the meantime, Virgin Media Web Team emailed, saying that the repair would cost £660 & to ring them. I phoned as soon as I got in! The agent confirmed the price. How can this be correct? The phone is only worth about £150. On Samsung.com they quote £84 for a full screen & battery replacement.
Thank you for your post and welcome to our community forums. We're here to help.
I am very sorry to hear of the damage to your handset and your upset of the quoted price to repair it. The cost to the repair isn't set by us, but the repair centre it is sent to. I'm not sure why you would've been quoted two very different prices for repair.
Have you sent an email back to that unipart address that you've mentioned for further information?