5g

[damian_burrin]

I have a samsung galaxy 5g S20fe 

I have 5g enabled on my phone and have 5g in my area.  My daughter on my family plan has an iphone 12.mini and gets solid 5g why can't I?

[Travis_M]

Hi @damian_burrin

Thanks for posting on our community forum!

Sorry to hear about your 5G issue, do you experience the issue in certain locations or is this everywhere you go in your area?

Regards

[damian_burrin]

Everywhere i don't get 5g at all.  

[Travis_M]

Hi @damian_burrin

Thanks for your response

Can you run through our coverage checker here please and let us know what the checker is stating for your area?

Regards

Regards

[damian_burrin]

Now that's a pretty pants webpage - where exactly does one put the postcode.  If I'm having to ask it suggests the page is poor.  But as I said in my initial post - the other phones on my family plan all receive 5g so it must be available in my area!

[Travis_M]

Hi @damian_burrin

Thanks for your reply

I'm going to drop you a private message to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.

Regards

[damian_burrin]

Thanks

[enlli]

@damian_burrin 

For future reference if you need to check coverage or faults

https://www.o2.co.uk/coveragechecker

[damian_burrin]

That's o2 Isn't Virgin on EE?  That would suggest we don't have 5g coverage in our area but 3 out of the 4 phones on my family plan have no issue getting 5g

[damian_burrin]

I'm wrong - it does show O2 with 5g in Lincoln