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mprice10
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5g on new phone

Hello,

I have just changed phones to a Realme 7 5g. I have put my old sim from an old 4g handset yet my coverage on the new phone is still only 4g.

Do I need to upgrade my plan to be able to use 5g or does Virgin Mobile not support my device?

Bristol is covered under the 5g coverage from what I can see, so I'm at a bit of a loss as to why it's not working.

Any advice appreciated.

 

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enlli
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Re: 5g on new phone

For the moment you need a 5G plan

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kath_F
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Re: 5g on new phone

Hi mprice10, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

In order to get 5G, you will need a 5G SIM and tariff. To get this sorted please speak to the team on 789 / 0345 600 0789 for the team to get this sorted. 

Let us know how you get on. 

Thanks,

Kath_F
Forum Team




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