Virgin Media Community

[adzoffline45]

Any body got virgin 5g on any Nokia let alone the x20?

[enlli]

Came up a couple of weeks ago. 

Sadly you are only the 2nd to mention it.

[Hayley_S]

Hello @adzoffline45,

Welcome, thanks for posting.

I am sorry to see that you have no 5G at the moment.

Was it working before? Is it only at home that this happens?

Many thanks,

[adzoffline45]

Hi Hayley thank you. It's ok you are sending me a new sim , As I've had mine for a while although it is 5g enabled

[Hayley_S]

Hello @adzoffline45,

Thanks for the update on this 🙂 I am glad that you have a new SIM on the way, let us know if you have any problems.

Many thanks,

[adzoffline45]

Hi Hayley. Popped new sim in, although I'm only in a 5g area whilst I am at work , i just don't understand this handset not having a 5g option in general. It has a battery saving mode to switch from 5g to 4g when battery is in saving mode so that's something

[enlli]

Personally I would speak to Nokia and try to find out if this phone is configured for Virgin 5G. 

I may of mentioned we went through this with Motorola handsets and it appears the case with them

I would also suggest borrowing a SIM from another network and seeing if the 5G option appears. If it does and you have had a SIM swap then it would appear the phone is not compatible 

[adzoffline45]

Hi, I got the new SIM , and after 24 hours 5g started working perfectly for about a week, and then it stopped , and I can't get no info from Nokia or yourself

[Kain_W]

Thanks for the response adzoffline45,

Welcome back to the community! 

Sorry for the issues still occurring, from checking our service I can't see any issues within the area for 5G currently.

Are your network settings set to automatic? 

Thanks,

[adzoffline45]

hi, yes in automatic as per what is was when I got sim and 5g was working