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jeff_h
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5g Sim

I have a Samsung FE20 5g phone which I had before I moved to Virgin's Oomph bundle. Can I swap my sim for a 5G sim and if so, will it be an additional cost?

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enlli
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Re: 5g Sim

There was a recent reply by the team to a post on the same topic it seems you are limited to taking out a new SIM only contract or waiting until your turn arrives in the switch to Vodafone.

This applies to bundles taken out before 25th January this year.

Here is the post

- If customers upgraded to Ultimate Oomph after January 25th when 5G was launched they should already be on Vodafone and have access to 5G. If it was prior to that, then they  will need to (re-contract) to a frontbook 12 or 24 month SIM Only plan - or wait to be automatically migrated later this year.

 

 

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jeff_h
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Re: 5g Sim

As I've only been on the contract for 4 months, I'll have to wait. Thanks for the reply.
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Martin_N
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Re: 5g Sim

Hi jeff_h,

 

Thank you for your post and welcome to the community. 

 

I have been able to locate your account and would like to look into this further for you. 

 

I will private message you so we can discuss this further. 

 

^Martin

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