Virgin Media Community

[Kbeef999]

I received the email from Virgin saying I was now able to get 5g on my iPhone 12 Pro Max. The Virgin coverage checker says I am in a 5g area with good coverage. iPhone is up to date. No 5g? It’s the same when I am out and about.....

[carl_pearce]

---

@Kbeef999 wrote:

I received the email from Virgin saying I was now able to get 5g on my iPhone 12 Pro Max. The Virgin coverage checker says I am in a 5g area with good coverage. iPhone is up to date. No 5g? It’s the same when I am out and about.....

---

Have you checked if it's enabled?

https://support.apple.com/en-gb/HT211828 

[Kbeef999]

Thanks Carl, I’ve checked and it only shows up to 4g. Do I need to force a Virgin carrier update? How do I do that? 

[carl_pearce]

---

@Kbeef999 wrote:

Thanks Carl, I’ve checked and it only shows up to 4g. Do I need to force a Virgin carrier update? How do I do that? 

---

How old is your SIM card? You may need a new one.

[Kbeef999]

About a year and a half old?

[carl_pearce]

---

@Kbeef999 wrote:

About a year and a half old?

---

You'll need to check with VM.

[Kbeef999]

Thanks Carl. VM said there is a known issue in relation to the 5g migration in my area......my phone and sim are ready for 5g though