Virgin Media Community

[Skezza69]

I don’t suppose whe I get switched from Virgin to O2 the data speeds will increase. I was getting 880Mbps download on Smarty 5G, in the same place on Virgin 5G I get about 45Mbps

[enlli]

Won't change. Virgin are using O2 now for signal and my experience is there is no difference between the two.

[Skezza69]

Guess I’ll just have to live with it being 20 times slower for now

[Zach_R]

Hi @Skezza69,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're unhappy with your current mobile data speeds. Do you face this problem wherever you go, or only when within a certain area?

Thanks,
 

[Skezza69]

Seems to be everywhere, where I live is supposed to be 4g but my phone shows 3g and the download speed is 6mbps. I tried getting the data settings for the iPhone, but after texting all to 789922, twice, I never got the settings sent to me

[Carley_S]

Thank you for confirming that information @Skezza69 

Do you see any issues in those postcode areas when you look at O2 service checker here?