Menu
Reply
DigitalDonkey
  • 133
  • 1
  • 15
Up to speed
762 Views
Message 1 of 7
Flag for a moderator

5G on Ultimate oomph for existing customer

Does VM have any times scale for upgrading an Ultimate Oomph unlimited SIM to 5G for an existing customer?

Tags (1)
0 Kudos
Reply
enlli
  • 9.03K
  • 1.36K
  • 2.6K
Very Insightful Person
Very Insightful Person
753 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: 5G on Ultimate oomph for existing customer

This has been asked on a few occasionsand the answer is no. However everyone should move before the end of the year when the agreement with EE ends.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Steven_L
  • 7.87K
  • 487
  • 797
Forum Team
Forum Team
672 Views
Message 3 of 7
Flag for a moderator

Re: 5G on Ultimate oomph for existing customer

Hey @DigitalDonkey,

 

Thanks for taking the time to post your query on our forums.

 

As @enlli stated we don't have a definite time for the services to be migrated to 5g, we will be in touch when we are ready to start the process.

 

Regards,

Steven_L

0 Kudos
Reply
IoanaNeacsu
  • 82
  • 2
  • 12
Dialled in
621 Views
Message 4 of 7
Flag for a moderator

Re: 5G on Ultimate oomph for existing customer

That was my question too. I got a 4G sim with my ultimate Oomph package back in February and I've seen that it never connects to 5G. So, for now this won't be upgraded automatically but it will be at a later date this year. Luckily I have a 5G plan too with EE.

0 Kudos
Reply
scotty2
  • 17
  • 1
  • 1
On our wavelength
467 Views
Message 5 of 7
Flag for a moderator

Re: 5G on Ultimate oomph for existing customer (New contracts)

i'm was already  an existing VM customer, with oomph package, but i signed a new contract in June, still Oomph but the Sim is still only 4g, is this correct?

Perhaps i'm mistaken but is it the case, that existing customer taking on new Oomph contracts remain on 4G, whilst new customers are given 5G as part of the OOmph package as standard.

 

Regards

Scotty2

 

 

0 Kudos
Reply
Corey_C
  • 5.19K
  • 257
  • 446
Moderator
Moderator
456 Views
Message 6 of 7
Flag for a moderator

Re: 5G on Ultimate oomph for existing customer (New contracts)

Hi Scotty2,

 

Thanks for your post, the migration will take place for you once it is ready and available in your area, It does not matter if you are Oomph or not.

 

Cheers,

Corey C

0 Kudos
Reply
Gaz82
  • 17
  • 2
  • 3
On our wavelength
404 Views
Message 7 of 7
Flag for a moderator

Re: 5G on Ultimate oomph for existing customer (New contracts)

I've recently bought an iPhone 12 and phoned Virgin (789) tonight to ask about 5G. I was transferred to a helpful lady in the Oomph team who added 5G to my plan (after I confirmed it wouldn't change any other terms of my contract).

A few minutes later my phone lost signal and after a reboot I'm now connected to the Vodafone network. I also seem to be able to roam back onto the EE network (and the phone displays EE instead of Virgin). I assume this is probably just a temporary measure until everyone is moved over to Vodafone.

It might be worth a phone call if you're in the same position as me and have recently bought a 5G phone. 

0 Kudos
Reply