Virgin Media Community

[Peracslk]

Hi. I have a Oomph virgin sim in my iPhone 12 Pro. Recently received a text from virgin that I should now have access to 5G. However I am still on 4G. Do I have to get a new sim or do something else ?. I have upgraded to phone software to newest version and accepted new network settings.

[HavencroftKev]

Interesting... I wasn't aware 5G was available with the Ultimate Oomph Bundle.

[JitteryPinger]

Are you in a 5G covered area?

[BenMcr]

---

@HavencroftKev wrote:

Interesting... I wasn't aware 5G was available with the Ultimate Oomph Bundle.

---

5G is available with all SIM only plans, and on Freestyle with a 5G handset.

This is done on request as part of an upgrade to a new plan which may involve a new minimum term, or Virgin Media have started moving eligible SIMs over which is what's happened here and which doesn't affect your existing contract term.

[tuckeratlarge]

I got the exact same text - went to a 5G area and - nothing, Still 4G. I have the latest iOS--14.5--and I assume latest network settings--Virgin 45.5

What, if anything do I need to do - reset network settings?