Welcome back to our Community Forums! I'm sorry to hear that you're experiencing some ongoing issues with your new phone and SIM card. I can understand how frustrating this can be. We'll do all we can to help resolve this for you. 🙂
Is it just in the office that your services are impacted?
Please check your Mobile Coverage on our website here: virg.in/coverage and let us know if there are any issues in the area of your office.
Keep us updated on how you're getting on and if you need any further assistance.
What options do I have, already tried a replacement simcard
Basically 5G None Stand Alone needs connection to 4G to work. Each 5G installation is paired with a single 4G cell. If for some reason you don't have access to that particular cell then you will have 5G signal but no data. 4G will work as you almost certainly have access to more than one cell.
The question is why is this happening on Virgin?
I don't see a quick answer
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