Hello. My wife and I recently switched to Virgin Mobile. We are both having major issues with the 4g on our phones. We both only get a couple of Mbps and we often get dropouts (a little X next to the 4g). I spoke to support and they couldn't help and conformed it is not the mast. Strangely it seemed to also be an issue on my work iPhone but that corrected itself after a few mins. When swapping the sim from the iPhone back to the pixel, it was fast, then after a while went back to slow. I have set the APN to the suggested on the forums with no luck.
Thanks Tom. It's more than one location in the same town, so could be the mast, although I did report it and i was told there is nothing wrong with the mast. It's also been a few weeks so doubtful it's the mast I suppose.
The Sims are only 6 weeks old too so I would assume they are up to date.