Virgin Media Community

[Trickytree1984]

Hello. My wife and I recently switched to Virgin Mobile. We are both having major issues with the 4g on our phones. We both only get a couple of Mbps and we often get dropouts (a little X next to the 4g). I spoke to support and they couldn't help and conformed it is not the mast. Strangely it seemed to also be an issue on my work iPhone but that corrected itself after a few mins. When swapping the sim from the iPhone back to the pixel, it was fast, then after a while went back to slow. I have set the APN to the suggested on the forums with no luck.

Any suggestions?

[Tom_F]

Hi Trickytree1984, thanks for you post.

Sorry to hear you've encountered this problem with 4G.

As it is impacting more than one SIM & device I'd say it's most likely to be a reception issue. Have you noticed if the problem is apparent in more than one location?

Also, when were your SIM cards replaced? If it wasn't recently then maybe we could see if more up-to-date SIM's help.

Tom 

[Trickytree1984]

Thanks Tom. It's more than one location in the same town, so could be the mast, although I did report it and i was told there is nothing wrong with the mast. It's also been a few weeks so doubtful it's the mast I suppose. 

The Sims are only 6 weeks old too so I would assume they are up to date. 

[enlli]

As the SIM cards are 6 weeks old you are very likely running on Vodafone and not EE

Use the Vodafone checker direct, first to see general coverage and second to check for faults.

https://www.vodafone.co.uk/network/status-checker

[Martin_N]

Thank you for that information. 

I have been able to locate your account. Have you been able to try the service check provided by enlli?

^Martin

[Trickytree1984]

Hello. Thanks for the replies. Yes I tried the servic checker and I also spoke to a specialist in the phone. It says good inside and outside coverage for 4g. I have full signal indoors. 

I tried in a different town yesterday. Only 2mbps and kept cutting out with a little x next to the 4g symbol. Same in both pixels. 

Strange it's gets faster speeds swapped into the iPhone and even does one fast speed test in the pixel immediately after swapping back into it, then goes slow again. 

I was fine on BT (EE) with the same phone. 

If I go to setting and set preferred network to 3G, it's actually much faster

[Martin_N]

Can you confirm the make and model of both the iPhone and the Pixel?

^Martin

[Trickytree1984]

Hi. This iPhone is an XR. I have the issue on both a pixel 3 (my wife's), and a pixel 5 (mine)

[Martin_N]

And to confirm does the issue continue when the SIM is in the iPhone?

^Martin

[Trickytree1984]

I have recently be out and about a bit more. I can't get more than 9mbps anywhere on 4g with full signal outdoors. When I try the iPhone at home it's about the same but I have managed to get a speed test of over 20 on that phone. 

I am not sure what is going on, all I know right now is virgin mobile is terribly slow compared to BT I was in before