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Jordans497
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4G won’t work

My 4G simply won’t work, data doesn’t even turn on and doesn’t give me the icon at the top of my phone, I also can’t call people or send text messages 

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enlli
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Re: 4G won’t work

So it's more than mobile data if you can't call or text. 

Can you receive calls a text messages?

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Lee_R
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Re: 4G won’t work

Hi @Jordans497

Thanks for reaching out. I am sorry to hear you're unable to use your mobile services.

Can I ask if your handset is acknowledging that your SIM is there?  Also have you recently been contacted by Virgin Mobile to advise that you required a SIM replacement?  And does your issue impact you in a specific location only or are you having this issue wherever you are?

Regards

 

Lee_R

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